QuickBooks, a renowned accounting software, is integral for many businesses in managing their financial operations. However, users occasionally encounter errors, one of which is QuickBooks Error 390. This error typically relates to issues with bank feeds or online banking connectivity. In this guide, we will delve into the details of QuickBooks Error 390, its causes, symptoms, and step-by-step solutions to resolve it. Additionally, we will discuss preventive measures to avoid encountering this error in the future.
What is QuickBooks Error 390?
Definition
QuickBooks Error 390 is an error code that arises when there is an issue with updating or connecting bank feeds in QuickBooks Online. It generally indicates that the connection between QuickBooks and the bank's server has been interrupted or is not functioning correctly.
Symptoms of Error 390
- Failure to update bank feeds.
- Error message stating “Error 390” or similar notifications.
- Inability to download or sync bank transactions.
- Discrepancies in bank balances and transaction records in QuickBooks.
Causes of QuickBooks Error 390
Issues with Bank’s Server
One of the primary causes of Error 390 is a problem on the bank’s server side. If the bank’s server is undergoing maintenance, experiencing downtime, or facing technical issues, it can prevent QuickBooks from connecting and updating bank feeds.
Incorrect Login Credentials
Using incorrect login credentials for the bank account in QuickBooks can trigger Error 390. Ensuring that the username and password entered in QuickBooks match those used on the bank’s website is crucial.
Browser Issues
Browser-related issues such as outdated versions, cache, and cookies can interfere with the connection between QuickBooks and the bank’s website, leading to Error 390.
Connection Timeout
A connection timeout occurs when the bank’s server takes too long to respond to QuickBooks' request, resulting in Error 390.
Multi-factor Authentication
If your bank uses multi-factor authentication, it might require additional steps to verify your identity, which can sometimes cause connectivity issues and lead to Error 390.
How to Fix QuickBooks Error 390
Step 1: Check Bank’s Server Status
Verify the Status of the Bank’s Server
- Log in to the Bank’s Website: Open your web browser and log in to your bank’s website using your usual credentials.
- Check for Messages: Look for any notifications, alerts, or messages that may indicate issues or maintenance activities on the bank’s server.
- Verify Transactions: Ensure that you can see your account summary and recent transactions. If everything appears normal, proceed to the next step.
Step 2: Update QuickBooks Online
- Manual Update: Go to the Banking menu in QuickBooks Online and select the bank account that is causing the issue. Click on the "Update" button to manually refresh the connection.
- Wait and Retry: Sometimes, the issue resolves on its own. Wait for a few hours and try updating the bank feeds again.
Step 3: Verify Login Credentials
- Re-enter Credentials: Ensure that the login credentials (username and password) entered in QuickBooks match those used on the bank’s website.
- Update Credentials: If you recently changed your bank login credentials, update them in QuickBooks as well.
Step 4: Clear Browser Cache and Cookies
- Clear Cache: Open your browser settings and clear the cache.
- Delete Cookies: Delete cookies to remove any corrupted data that may be causing connectivity issues.
- Restart Browser: Close and reopen your browser, then try updating QuickBooks again.
Step 5: Try a Different Browser
- Use an Alternative Browser: If clearing cache and cookies does not work, try accessing QuickBooks using a different browser.
- Update Browser: Ensure that the browser you are using is updated to the latest version.
Step 6: Disable Pop-up Blockers
- Disable Pop-up Blockers: Pop-up blockers can sometimes interfere with QuickBooks’ connection to the bank. Disable them in your browser settings.
- Retry Connection: After disabling pop-up blockers, try updating the bank feeds in QuickBooks again.
Step 7: Contact Bank Support
- Reach Out to Bank Support: If the issue persists, contact your bank’s support team for assistance. They may provide insights into any ongoing issues or additional steps to resolve the problem.
- Follow Bank’s Instructions: Follow any instructions provided by the bank’s support team to troubleshoot and resolve the connectivity issue.
Step 8: Contact QuickBooks Support
- QuickBooks Support: If none of the above steps work, contact QuickBooks Support for further assistance. They can provide advanced troubleshooting steps and help resolve the issue.
Preventive Measures for QuickBooks Error 390
Regularly Monitor Bank’s Website
Keep an eye on your bank’s website for any announcements or maintenance notifications. Being aware of scheduled maintenance can help you anticipate and avoid connectivity issues.
Update Login Credentials Promptly
Whenever you change your bank login credentials, ensure that you promptly update them in QuickBooks to prevent login-related errors.
Use Reliable Internet Connection
Ensure that you have a stable and reliable internet connection while accessing QuickBooks and updating bank feeds. A weak or unstable connection can cause connectivity issues.
Keep Browser Updated
Regularly update your browser to the latest version to ensure compatibility with QuickBooks and bank websites. An outdated browser can lead to connectivity problems.
Enable Notifications
Enable email or SMS notifications from your bank to stay informed about any issues or maintenance activities that may affect your account.
Regularly Clear Cache and Cookies
Make it a habit to regularly clear your browser’s cache and cookies to prevent any data corruption that can interfere with QuickBooks’ connection to the bank.
Conclusion
QuickBooks Error 390 can be a frustrating issue, but understanding its causes and following the step-by-step solutions outlined in this guide can help you resolve it efficiently. Regular monitoring, timely updates, and maintaining a stable internet connection are key to preventing this error. If you encounter persistent issues, do not hesitate to reach out to QuickBooks or your bank’s support team for assistance.
By following these guidelines, you can ensure a smooth and uninterrupted connection between QuickBooks and your bank, allowing you to manage your finances effectively and efficiently.
More useful links :
https://qb24x7support.weebly.com/blog/resolving-quickbooks-error-ol-393-a-comprehensive-guide
https://qb24x7support.alboompro.com/post/comprehensive-guide-to-resolving-quickbooks-error-400
https://hackmd.io/@rossanderson798/quickbooks-error-192