08/07/2024 às 12:55 QuickBooks

Understanding QuickBooks Online Error 155: Causes, Solutions, and Prevention

5min de leitura

QuickBooks Online is a powerful tool for managing your business finances, but like any software, it is not immune to errors. One such error that users may encounter is Error 155. This error typically occurs when QuickBooks Online is unable to accept the sign-in credentials provided for connecting to a bank account. In this blog, we will delve into the details of QuickBooks Online Error 155, exploring its causes, solutions, and preventative measures to help you keep your accounting processes running smoothly.

What is QuickBooks Online Error 155?

QuickBooks Online Error 155 occurs when the software is unable to authenticate your bank account sign-in credentials. This means that the credentials you have entered (such as your username and password) are not being accepted by your bank's online banking system. As a result, QuickBooks Online cannot establish a connection with your bank account, preventing you from downloading transactions and reconciling your accounts.

Common Causes of Error 155

Understanding the root causes of Error 155 is crucial for troubleshooting and resolving the issue. Here are some common reasons why this error might occur:

Incorrect Credentials: The most common cause of Error 155 is entering incorrect login credentials. Even a small typo in your username or password can prevent QuickBooks Online from accessing your bank account.
Bank Website Changes: Sometimes, changes or updates to your bank's website can disrupt the connection between QuickBooks Online and your bank. This can include changes in the login process, security updates, or website redesigns.
Multi-Factor Authentication (MFA): Many banks use multi-factor authentication (MFA) to enhance security. If MFA is enabled for your bank account, QuickBooks Online may have trouble completing the sign-in process if it does not properly handle the additional verification steps.
Bank Maintenance: Periodic maintenance or downtime on your bank's website can temporarily prevent QuickBooks Online from connecting to your account. This is usually a temporary issue that resolves once the maintenance is complete.
Account Lockout: Repeated failed login attempts can lead to your bank account being temporarily locked. If your account is locked, QuickBooks Online will be unable to connect until the lock is lifted.

Troubleshooting and Resolving Error 155

If you encounter Error 155, there are several steps you can take to troubleshoot and resolve the issue. Here’s a step-by-step guide:

Step 1: Verify Your Credentials

The first and most crucial step is to ensure that you are entering the correct login credentials for your bank account. Double-check your username and password for any typos or errors. If necessary, try logging in to your bank's website directly to confirm that your credentials are working.

Step 2: Update Your Bank Account Information in QuickBooks Online

If your credentials are correct, the next step is to update your bank account information in QuickBooks Online. Here’s how to do it:

Log in to QuickBooks Online: Use your QuickBooks Online credentials to log in to your account.
Go to the Banking Menu: Navigate to the Banking or Transactions menu.
Select Your Bank Account: Find the bank account that is experiencing the error and click on it.
Update Login Information: Look for an option to update or edit your login information. Enter your updated credentials and save the changes.

Step 3: Check for Bank Website Changes

If you’ve verified your credentials and the error persists, check if your bank has made any recent changes to its website or login process. Visit your bank’s website directly and look for any notifications about updates or changes. If changes have been made, you may need to re-enter your login credentials in QuickBooks Online or follow any new login procedures.

Step 4: Disable Multi-Factor Authentication (MFA)

If your bank uses multi-factor authentication (MFA), it might be causing the error. Temporarily disable MFA in your bank’s settings and try connecting to QuickBooks Online again. If this resolves the issue, you may need to work with your bank’s support team to find a way to use MFA with QuickBooks Online.

Step 5: Wait for Bank Maintenance to Complete

If your bank is undergoing maintenance, there is little you can do but wait for the maintenance to be completed. Check your bank’s website for any announcements regarding maintenance schedules and try connecting to QuickBooks Online again once the maintenance is finished.

Step 6: Contact Your Bank

If none of the above steps resolve the issue, contact your bank’s customer support. Explain that you are trying to connect your account to QuickBooks Online and are encountering Error 155. The bank’s support team can provide further assistance and may be able to identify any issues on their end.

Preventing Error 155

While it’s not always possible to prevent every error, there are steps you can take to minimize the chances of encountering Error 155 in the future:

Keep Credentials Updated: Regularly update your login credentials in QuickBooks Online whenever you change them on your bank’s website.
Monitor Bank Announcements: Stay informed about any changes or updates to your bank’s website or login process by regularly checking for announcements or notifications.
Enable Notifications: Enable notifications in QuickBooks Online to receive alerts about any issues with your bank connections. This can help you address problems promptly.
Use a Password Manager: Consider using a password manager to store and manage your login credentials. This can help prevent typos and ensure that you are always using the correct credentials.
Regularly Check Bank Connections: Periodically check your bank connections in QuickBooks Online to ensure they are functioning properly. This can help you identify and address issues before they become critical.

Conclusion

QuickBooks Online Error 155 can be a frustrating hurdle when managing your business finances, but with the right approach, it can be resolved. By understanding the common causes of this error and following the troubleshooting steps outlined in this blog, you can quickly address the issue and get back to managing your accounts with confidence. Additionally, taking preventative measures can help minimize the chances of encountering Error 155 in the future, ensuring a smoother and more efficient accounting process.

If you continue to experience issues or need further assistance, don't hesitate to reach out to QuickBooks Online support or your bank's customer support team. They can provide additional guidance and support to help you resolve the error and keep your financial operations running smoothly.